Question 1

Register your TW Simcard

Accepted Answer

As a first time user, please contact your nearest Business Partner. Already a member? Download MyWOW App / or TWMMS to register.

Android => Google Apps StoreIOS => Apps Store

Question 2

Activate the Simcard

Accepted Answer

Once you have inserted the sim card, you will be activated & you will receive:-

-Biz pack user will receive RM30.00 preload.-Lite pack user will receive RM0.20 preload.-Push pack user will receive RM0.20 preload and Data Plan of TWA25-High Speed Data - 1GB-Voice Call on-net - 100 minutes-Voice Call off-net - 10 minutes-SMS on-net - 10Kindly activate the sim before you perform the reload.

Question 3

How to Login to TWMMS / My WOW App?

Accepted Answer

You may login via the below URL to view your profile, check your balance, view incentives and hierarchy and get latest news on the MyWOW App or TWMMS

1. URL: https://www.tonewow.net/twmain

2. Enter your NRIC/Passport and existing password

3. You may use 1234 for your 1st time login password

4. You are advised to change your password upon login

If you have forgotten your password, you may click on the "Lost Your Password" to reset your login password or you may contact our customer careline at 011-59000969 for immediate assistance.

Question 4

What is the Service Provider for TONE WOW?

Accepted Answer

Digi Telecommunications

Question 5

How To Join TONE WOW?

Accepted Answer

You may contact Mohd Farizan @ 016-959 5931You may Purchase TONE WOW SIM card for registration and activation.

Question 6

What Starter SIM pack do TONE WOW offer?

Accepted Answer

Lite Pack - RM 12.50PUSH Pack - RM 25Biz Pack - RM 98

Question 7

What are the differences between different TW sim packs?

Accepted Answer

Lite, PUSH & Biz Pack – New Registration for non-member or existing membersLite, Push and Biz MNP Pack – New Registration with retaining the existing number for non-member or existing memberSim Replacement Pack – For Lost/Stolen SIMMNP Sim Pack – used for MNP/Port-In submission for an existing member to retain the mobile number

Question 8

How long is the SIM validity?

Accepted Answer

Validity as per top up denomination.i.e.: When you top up RM50 will get 50 days validity. After validity ends, you will have 30 days for 'Barred' status and 15 days for 'Suspended' status.Barred for 30 days• Able to receive incoming call but unable to make outgoing call and access internet• You may top up to re-active your mobile number to avoid your mobile number to fall into 'Expired' status.Suspended for 15 days• Unable to receive and make call and access internet• You may top up to re-active your mobile number to avoid your mobile number fall into 'Expired' status.Active > Barred > Suspended > Expired

Question 9

How Do I Register To Become A Member?

Accepted Answer

• If you are a new user, you may purchase TONE WOW SIMs and register with us.• If you are an existing member, you can register using MyWOW Apps / TWMMS.

Question 10

What will happen to my SIM card if it has not been activated?

Accepted Answer

SIM card will be terminated after 30 days from registration date

Question 11

Does new registration come with free credit and freebies?

Accepted Answer

• Biz Pack user will received preload of RM30.00 as credit balance• Lite Pack user will received preload of RM0.20 as credit balance• Push Pack user will received preload of RM0.20 as credit balance and Data Plan of TWA25o High Speed Data - 1GBo Voice Call on-net - 100 minuteso Voice Call off-net - 10 minuteso SMS on-net - 10

Question 12

How many accounts can I register?

Accepted Answer

According to MCMC guidelines, you are allowed to register up to five accounts (inclusive of Digi account).

Question 13

How do I update my information and account details?

Accepted Answer

You may login to My WOW App / TWMMS to update and make changes to your details.

Question 14

What should I do if there are any problems during registration?

Accepted Answer

You may email us at info@wowmalaysia.com or text-in to our WhatsApp Support at 016- 959 5931 and we will get in touch with you within the business hours as soon as we can.

Question 15

How long will the unregistered sim card expire?

Accepted Answer

The SIM card validity is 3 years without registration.

Question 16

Am I able to reactivate my Simcard and/or account if my account has expired?

Accepted Answer

Yes. Reactivation of MSISDN will be limited up to 10 days (calendar date) from the termination date of MSISDN, please email HQ at support@tonewow.net for further checking.(Terms and Conditions applies for reactivation)

Question 17

How to subscribe to TDS10, TDS30, TDS50 & TDS120 ?

Accepted Answer

TDS101. Dial *128# (USSD Menu)2. Choose 1: TONE WOW Plan3. Choose 1: Internet,Voice & SMS Plan4. Choose 1: TDS10[Shortcut: Dial *128*1*1*1#]TDS301. Dial *128# (USSD Menu)2. Choose 1: TONE WOW Plan3. Choose 1: Internet,Voice & SMS Plan4. Choose 1: TDS30[Shortcut: Dial *128*1*1*2#]TDS501. Dial *128# (USSD Menu)2. Choose 1: TONE WOW Plan3. Choose 1: Internet,Voice & SMS Plan4. Choose 1: TDS50[Shortcut: Dial *128*1*1*3#]TDS1201. Dial *128# (USSD Menu)2. Choose 1: TONE WOW Plan3. Choose 1: Internet,Voice & SMS Plan4. Choose 1: TDS120[Shortcut: Dial *128*1*1*4#]

Question 18

How to subscribe to booster TDB3A, TDB3B, TDB15 & TDB20 ?

Accepted Answer

TDB3A1. Dial *128# (USSD Menu)2. Choose 1: TONE WOW Plan3. Choose 2: Quota Top Up4. Choose 1: Quota Top Up5. Choose 1: TDB3ANote: Available for TDS10 or TDS30 users only @ RM3.00TDB3B1. Dial *128# (USSD Menu)2. Choose 1: TONE WOW Plan3. Choose 2: Quota Top Up4. Choose 1: Quota Top Up5. Choose 2: TDB3BNote: Available for TDS10 or TDS30 users only @ RM3.00TDB151. Dial *128# (USSD Menu)2. Choose 1: TONE WOW Plan3. Choose 2: Quota Top Up4. Choose 1: Quota Top Up5. Choose 1: TDB15Note: Available for TDS50 or TDS120 users only @ RM15.00TDB201. Dial *128# (USSD Menu)2. Choose 1: TONE WOW Plan3. Choose 2: Quota Top Up4. Choose 1: Quota Top Up5. Choose 1: TDB20Note: Available for TDS50 or TDS120 users only @ RM20.00

Question 19

How to check mobile number & expiry date ?

Accepted Answer

You may dial *128# with the following instructions:Choose 3 : My AccountChoose 3 : Account InfoChoose 1: My Account InfoRemark : Please make sure you have at least credit balance of RM0.10 to perform this checking.

Question 20

How to check credit balance?

Accepted Answer

You may dial *126# or check via the myWOW App.

Question 21

Can I subscribe TDS10 & TDS50 at the same time?

Accepted Answer

No. You can only subscribe one (1) plan at once time.

Question 22

What item in TDS can be a roll over?

Accepted Answer

Only High-Speed (HS) Internet balance can be a roll-over.Remark: SMS, Unlimited Call, Basic Internet, Social and Video Internet will not be a roll-over. Please ensure you have sufficient balance to renew your plan before expiry for roll-over.

Question 23

What happens after FUP is reached?

Accepted Answer

Once reached the FUP Unlimited Call, pay-per-used charges will be applied.REMARK:TONE WOW's free and unlimited services are subjected to the Fair Usage Policy.Under this policy, you may use the Services within reasonable limits.If we judge that your usage is excessive and unreasonable, we may inform you to moderate your usage.TONE WOW reserves the right to charge you at prevailing rates or suspend/terminate the services in accordance with this Agreement.

Question 24

Can I perform Top Up for other Telco's other than Digi in myWOW apps?

Accepted Answer

Yes.You will receive the rebate as follows:

Mobile ProductsRebateCelcom Eload3.00%Maxis Eload2.25%Merchant Trade Eload4.00%U Mobile Eload1.50%Digi0.5%

Question 25

What is the Grace Period Policy?

Accepted Answer

Effective 11th Jan 2019,ALL TONE WOW subscriber can enjoy New Grace Period (as below description) by reload their TONE WOW mobile number with a minimum reload of RM5. Graph below start 1st December 2018.

Question 26

What should I do before Port-In to TONE WOW?

Accepted Answer

Please ensure the following before you port into TONE WOW:Your mobile number was registered under your ID/Passport.(ensure registered ID with donor telco are accurate as per your ID documents)

Mobile number is still active.

No overdue/outstanding bills.

No outstanding contract obligations.

Supplementary number(s) need to be ported together with Principal number.

Credit Limit is not exceeded.

Question 27

How do I check my port in status?

Accepted Answer

You can check your port in status via TWMMS / My WOW App.

Question 28

What happens my credit balance after port-in completed?

Accepted Answer

Your credit balance will be forfeited once your port-in is completed.Remark : You may refer to the MCMC's MNP FAQ for further understanding.

Question 29

Can I port in my existing Digi number into TONE WOW?

Accepted Answer

No, you are not allowed to port-in the Digi number into TONE WOW.

Question 30

What should I do if my port-in submission has been pending for more than 48 hours?

Accepted Answer

You may email to TW HQ at support@tonewow.net with the below details for further assistance:• Name:• NRIC/Passport:• Port-in Mobile Number:

Question 31

Will I receive any SMS notification regarding the status of my port-in request?

Accepted Answer

Yes, you will receive SMS notifications notifying you on the status of your port-in request.

Contact 3

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